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Frequently asked questions


What is the difference between a license for an individual developer and a license for a company?

The difference lies in who can use the purchased license - an individual developer or a company. Additionally, an IEEE Taggant certificate is issued to either the developer or the company depending on the type of license. Also important to note that no license can be used for providing software protection services to third parties. Additionally, it is prohibited to use the DotFix NiceProtect as part of or within other products, bundles, or services.

What is the validity period of the IEEE Taggant certificate upon buying a license?

The IEEE Taggant certificate will issued for 1 year.

After protecting my app using a DEMO version and testing protected files on virustotal.com I acquired six warnings. Could you explain what this implies?

Unfortunately, not all antivirus products check downloaded files for malicious code. This requires writing unpackers for all known protection methods and packers, which is only possible for industry leaders. Some antivirus companies take a simpler approach. All files that their product cannot unpack and analyze are considered suspicious or even malicious. To solve this problem, you can use a comprehensive solution. The licensed version of DotFix NiceProtect signs the protected files with IEEE Taggant certificate issued by us in your name or company name, which slightly reduces the number of false positives. Then you need to sign the protected file with a Code Signing certificate (purchased from one of the certification centers, such as GlobalSign, Sectigo or Verisign). This will usually reduce the number of false positives to zero. If there are still one or two false positives after this step, you need to send an email to the corresponding antivirus company and the problem will be resolved from their side.

DotFix NiceProtect can be uninstalled using the system's Control Panel, either by accessing "Programs and features" or "Programs," then selecting "Uninstall a program." Alternatively, you may use the "Unistall" program in your Start menu to uninstall it via the Standard Windows Installer service.

 

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